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We accept all major credit and debit cards.
These Terms and Conditions apply to all purchases made by you, the customer, from us, Crikey Mikey Ltd.
Customer Service
We are committed to total customer care. Should you wish to speak to our customer services department, please contact us at [email protected]. We reply within 24 hours Monday to Friday between 8am – 6pm. If you wish to place an order, please have your credit or debit card to hand. We accept Visa Debit, Visa Credit, Visa Electron, Maestro, Delta, Master Card, JCB, Diners, American Express and PayPal.
Crikey Mikey Ltd customers must be 18 years of age or over. You will be asked to provide your personal details. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us.
Delivery
We aim to despatch orders of in stock products within 1 working day of accepting your order. Crikey Mikey Ltd does not accept any liability for the nominated couriers failing to deliver on time. Products that are dispatched by our nominated carrier will require a valid signature as proof of delivery (POD). To protect you against fraud, we are only able to deliver to the address that your card or PayPal account is registered to.
Delivery dates are not guaranteed, but we will make every reasonable effort to ensure that goods are delivered within 28 days of being ordered. We can only deliver to addresses within the UK mainland (England, Wales and some parts of Scotland). We do not deliver to BFPO addresses or PO Boxes.
Where items are received back return to sender/undelivered because a receiver refused delivery or was unable to accept delivery a refund will be processed less the cost of carriage. If the item must be resent a further carriage charge may apply.
Availability
All orders are accepted subject to stock availability. Please note appearance of product and packaging may vary. Where you have ordered several products and not all are in stock, we may send you the products which are available; we will send the remainder of your order as soon as the stock becomes available. Your card will be charged in full for the total order at the point of order.
If the goods ordered are out of stock, we will contact you within 30 days from the day after your order was placed. If the goods are coming back into stock, we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods. If we have received payment from you for goods out of stock, or you do not wish to wait for goods to become available, and/or decline our offer of substitute goods, we will refund any monies due, within 7 days of receiving your instructions.
VAT
The prices on our website, all include VAT at the appropriate rate. For VAT refunds (where applicable), please contact our friendly team at [email protected].
Statutory Rights
Goods must be returned to us in their original condition, complete with packaging and accessories. The cost of replacement of any missing items will be borne by the customer.
Liability
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Return Policy
Peace of Mind Guarantee – 30 day money back.
If you wish to return a product for any reason, you may do so within 30 days of receipt of goods. You must, when examining the product exercise reasonable care in doing so in order that the item is not damaged in any way.
To return items firstly obtain a Return Merchandise Authorisation (RMA) from Customer Services by contacting us through email at [email protected]. Items must be returned in the original packaging and be in as new condition with all labels, tags and accessories included.
To be assured that the goods reach us, we recommend that you return them by recorded post and package them securely, including the RMA in the package and marking the OUTSIDE of the package clearly with this number, but not defacing any part of the original packaging.
It is your responsibility to ensure they do not get lost in transit. Upon receipt of the goods, we will provide you with a full refund. We will not pay any amounts towards the cost of the return postage and this may be deducted from your refund if not prepaid.
Our products are supplied with 1, 2, 3 or 5 years guarantee depending on the product, against manufacturing faults, however some exclusions may apply. The damage that results from normal wear-and-tear, inappropriate use, use of the product for a hire service, collision or because of the item being taken apart is not covered.
If you believe an item sent to you, to be faulty or incorrect, please contact us via email at [email protected] who will issue you with a Return Merchandise Authorisation (RMA).
The RMA number should be clearly marked on the OUTSIDE of the package. Goods which are returned without an RMA will not be accepted. It is your responsibility to ensure safe return of the goods and we recommend that they are returned by Recorded or Special Delivery.
Should the returned item be found to be faulty, we will replace or repair the item at our sole discretion. If a replacement is not available or a repair is not possible, we will supply a credit note or refund the costs in full at our discretion. If the returned item is found to be without fault or not covered under guarantee, then the cost of collection will be borne by the customer and deducted from any refund if not prepaid.
We will not accept the return of any products outside of guarantee or provide refunds for returned products which are over 6 months old under any circumstances.
We will not accept any returns for any reason where a Return Merchandise Authorisation (RMA) has not been issued or where the RMA is not marked on the outside of the item.
Safety Advice
For your own safety, we recommend that you carefully read all safety information printed either on the packaging, manual, or in any leaflets that may be included with the product. For electrical products always check the power cable and plug for any signs of damage. Always consult a qualified electrician and never attempt to repair any product yourself.
Errors
Every effort has been made to ensure that the information supplied is correct at the time of going to press.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. UKHS is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item at their own cost. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Summary
By purchasing products from us, you agree to these terms of sale. Crikey Mikey Ltd has the right to revise these terms and conditions, including prices at any time. We also have the right to decline service to any individual customer. Our head office address is: Crikey Mikey Ltd, Tools To Go, Daniels Way, Hucknall, Notts., NG15 7LL.
Crikey Mikey Ltd is a UK registered company, operating from the UK.
We are company number 13041290 registered in England & Wales.
Our registered office is at Mitchells, Chartered Accountants & Business Advisers, 91-97 Saltergate, Chesterfield, Derbyshire, S40 1LA
Our trading address is Crikey Mikey Ltd, Tools To Go, Daniels Way, Hucknall, Notts., NG15 7LL
This is the Cookie Policy for Crikey Mikey Ltd, accessible from https://crikeymikey.co.uk
What Are Cookies
As a widespread practice with all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
For more general information on HTTP cookies can be found on the different search engines.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.
Disabling Cookies
You can disable third party cookies by declining some or all cookie categories in the cookie consent banner, found at bottom left of our website. Alternatively, you can prevent the setting of all cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies through this method will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you only disable third party cookies.
The Cookies We Set
Account related cookies:
If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.
Login related cookies:
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies:
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies:
This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies:
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies:
To provide you with a wonderful experience on this site we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some exceptional cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in several ways. For these to work the following social media sites including Facebook, Twitter, Pinterest, Google Plus and YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information then you can contact us through:
Email: [email protected]
This Cookies Policy was created with the help of the CookiePolicyGenerator.com
This is the privacy notice of Crikey Mikey Ltd.
In this document, “we”, “our”, or “us” refer to Crikey Mikey Ltd.
We are company number 13041290 registered in England & Wales.
Our registered office is at Mitchells, Chartered Accountants & Business Advisers, 91-97 Saltergate, Chesterfield, Derbyshire, S40 1LA
Our trading address is Crikey Mikey Ltd, Tools To Go, Daniels Way, Hucknall, Notts., NG15 7LL
Introduction
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (personal information) and information that could not. In the context of the law and this notice, process means collect, store, transfer, use or otherwise act on information.
If there are one or more points below with which you are not completely satisfied, you may ask us not to use or process your personal data. However, this may have an impact on the services we can provide or prevent us from performing our contractual obligations to you.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process various categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent, or it can be assumed that your consent no longer exists.
You may send us written instructions to withdraw your consent at any time.
UK Home Shopping Ltd.
Prospect Close
Lomower Business Park
Kirby-in-Ashfield
NG17 7LF
However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having considered:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting your interests where we believe we have a duty to do so
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Examples include:
5.1. posting a message our forum
5.2. tagging an image
5.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement, or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us in writing to the below address:
UK Home Shopping Ltd.
Prospect Close
Lomower Business Park
Kirby-in-Ashfield
NG17 7LF
6. Complaints regarding content on our website
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we must make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
7. Information relating to your method of payment
We store information about your debit or credit card or other means of payment when you first provide it to us.
We store this payment information to make repeat purchasing of goods and services easier next time you visit our website.
We also store it to help us prevent fraud.
We take the following measures to protect your payment information:
7.1. We keep your payment information encrypted on audited 3rd party payment provider servers.
7.2. We do not keep all your payment information so as:
7.2.1 to prevent the possibility of our duplicating a transaction without a new instruction from you
7.2.2 to prevent any other third party from carrying out a transaction without your consent
7.3. Access to your payment information is restricted to authorised staff only. Even then, the full card details are not visible to our staff.
7.4. If we ask you questions about your payment information, we only have access to the last four digits of the debit or credit card number, so that you can identify the means of payment to which we refer.
8. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you later.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
9. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us to reply with the information you need.
We record your request and our reply to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.
10. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
11. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
12. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use any of third-party cookies for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or prevent their use through your browser settings, you may impact your shopping experience.
We can use cookies in the following ways:
12.1. to track how you use our website
12.2. to record whether you have seen specific messages we display on our website
12.3. to keep you signed in our site
12.4. to record your answers to surveys and questionnaires on our site while you complete them
12.5. to record the conversation thread during a live chat with our support team
We provide more information about the cookies we use in our cookie policy.
13. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider, and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data could be used to identify you personally, even if you are not signed into our website.
14. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
15. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
16. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
17. Credit reference
To assist in combating fraud, we share information with credit reference agencies, as far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
18. Data may be processed outside the European Union
Our website is hosted in the European Union.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
18.1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
18.2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.
18.3. we comply with a code of conduct approved by a supervisory authority in the European Union.
18.4. we are certified under an approved certification mechanism as provided for in the GDPR
18.5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information
19. Access to your personal information
19.1. At any time, you may review or update personally identifiable information that we hold about you, by signing into your account on our website.
19.2. To obtain a copy of any information that is not provided on our website you may send us a request in writing to the below address:
Crikey Mikey Ltd
Tools To Go
Daniels Way
Hucknall
Notts.
NG15 7LL
19.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
20. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us in writing to the below address:
Crikey Mikey Ltd
Tools To Go
Daniels Way
Hucknall
Notts.
NG15 7LL
This may limit the service we can provide to you.
21. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
22. Use of site by children
22.1. We do not sell products or provide services for purchase by children, nor do we market to children.
22.2. If you are under 18, you may use our website only with consent from a parent or guardian
23. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
24. How you can complain
24.1. If you are not happy with our privacy policy or if have any complaint, then you should tell us in writing and post it to the below address:
Crikey Mikey Ltd
Tools To Go
Daniels Way
Hucknall
Notts.
NG15 7LL
24.2. If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
24.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
25. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
25.1. to provide you with the services you have requested
25.2. to comply with other law, including for the period demanded by our tax authorities
25.3. to support a claim or defence in court.
26. Compliance with the law
Our privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, it is your choice as to whether you wish to use our website.
27. Review of this privacy policy
We may update this privacy notice from time to time, as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us at [email protected]
An SSL certificate is a digital certificate that authenticates a website’s identity and then encrypts information sent from the website. It says to our users that we are who we say we are, and the issuer of the certificate has verified that to be true.
To verify we have a valid SSL Certificate, our website will display:
A padlock symbol in your web browser when our site is opened
The https prefix in front of our URL address in the browser
Our professional, friendly sales team are here and ready to advise you on a range of products that would best suit your requirements.
Contact us using our support ticket system (scroll to bottom of any page to find the link) or email us at [email protected]
To make your transaction as quick and easy as possible, please have the following to hand:
We accept the following cards for payment:
Here at Crikey Mikey, we offer a 30 Day Money Back No Quibble Guarantee, for extra peace of mind. If you would like to return an item within 30 days of receiving the delivery, the item needs to be:
All returns should include your sales invoice and your obtained Return Merchandise Authorisation (RMA) from Customer Services – contact us at [email protected]
All delivery costs are listed in your basket and you’ll be able to select your desired service during the checkout process.
Need an item fast?
Our fast next day delivery service is available on all orders placed before 4pm for only £4.99 extra. If you place an order before 4pm and select the premium next day, it will be sent out that very same day for delivery to you the following day.
Our fast premium next day delivery service is to ensure you don’t go without the equipment you need – should you need a product fast we can deliver!
To ensure your shopping experience with us is a pleasant one, we are here to help you make the right choices, so not only do you get your products fast, but you also get the right tool for the job.
Please note: Premium next day delivery refers to next working day, orders processed Saturday and Sunday will be despatched Monday for Tuesday delivery, please note that dispatches are not made on Bank Holidays and all orders are subject to availability.
Please note: Deliveries to the following postcodes are not available, All BT & ZE including Shetlands, IV2 – IV40, IV52 – IV54, IV63, KW1 – KW14 including Orkney Islands, PA20 – PA40, PH19 – PH40, PH50, all Western Isles, IV41 – IV51, IV55 – IV56 (SKYE), KA27 & KA28, KW15 – KW17, PA41 – PA78, PH41 – PH44, Isles of Scilly, Isle of Man and BFPO addresses.
Deliveries are made Monday to Friday and a signature will be required. It is the responsibility of the customer to ensure that someone will be at the delivery address on the day of delivery, to receive and sign for the goods. Failure to be at the delivery address to receive the goods could result in additional redelivery charges.
If you would prefer to collect directly from our Retail Store and save on the postage costs, then simply visit us at:
Crikey Mikey Ltd
Tools To Go
Daniels Way
Hucknall
Notts.
NG15 7LL
What3Words Address: ///during.blues.moss
Please contact us at [email protected] to check availability before starting your journey.
Our commitment to quality also includes our service. Should you, contrary to expectations, experience defects due to material or manufacturing faults during private use within 1, 2, 3 or 5 years (depending upon the product) of the date of purchase we shall be liable for guarantee in accordance with statutory guarantee regulations, provided that:
The guarantee is only valid in connection with the original receipt. Please keep in a safe place. The guarantee does not affect your statutory rights. During the guarantee period, defective products can be sent FREIGHT PREPAID to the service address stated below. We will, at our discretion either repair or exchange the product in accordance with guarantee legislation. Please include the Proof of purchase when sending in your product for repair.
Authorised Workshop:
Crikey Mikey Ltd
Tools To Go
Daniels Way
Hucknall
Notts.
NG15 7LL
What3Words Address: ///during.blues.moss
How am I covered under the guarantee program?
Guarantee 1yr, 2yr, 3yr & 5yr:
The product will be repaired or replaced at the Company’s sole discretion in the event of a failure because of determined faulty workmanship or component failure.
The Company will repair and have the machine returned to the UK address to which the machine was delivered. Misuse, overloading, abuse, fair wear & tear, or failure because of inadequate routine servicing (as detailed in the supplied user manual) will not be eligible for guarantee consideration and all costs would be chargeable to the customer.
After 6 months, the cost of collection will be the responsibility of the customer. However, collections can be arranged by the company at a cost paid for by the customer. Upon completion of the work and confirmation of guarantee, the cost of the collection will be borne by the Company, providing the amount does not exceed the company’s normal courier rate. If the company’s nominated courier is not used and the cost of collection is higher, it will be the customer’s responsibility to pay the extra amount.
Peace of Mind Guarantee – 30 day money back. If you wish to return a product for any reason, you may do so within 30 days of receipt of goods. You must, when examining the product exercise reasonable care in doing so in order that the item is not damaged in any way. To return items firstly obtain a Return Merchandise Authorisation (RMA) from Customer Services – contact us at [email protected].
Items must be returned in the original packaging and be in as new condition with all labels, tags and accessories included. To be assured that goods reach us we recommend that you return them by recorded post and package them securely, including the RMA in the package and marking the OUTSIDE of the package clearly with this number, but not defacing any part of the original packaging. It is your responsibility to ensure they do not get lost in transit. Upon receipt of the goods, we will provide you with a full refund. We will not pay any amounts towards the cost of the return postage and this may be deducted from your refund if not prepaid.
Here at Crikey Mikey Ltd we are dedicated to, not just supplying you with great products, but also providing you with the after sales advice you deserve. We are here to help you get the best out of everything you buy from us!
For Technical Assistance enquiries, User Guides, Spare Parts and Product Information, please contact us at [email protected].
Spare parts orders are dispatched for next day delivery (subject to availability). Should you need a spare part and wish to call to collect, please phone in advance of your arrival so we can check availability and have the part ready for your arrival.
Our address:
Crikey Mikey Ltd
Tools To Go
Daniels Way
Hucknall
Notts.
NG15 7LL
What3Words Address: ///during.blues.moss
I’ve forgotten my password, what do I do?
If you have forgotten your password it’s simple to resolve. On the log in screen under where you would normally enter your password you will see a link saying ‘Forgotten your password’ click on this and then you’ll receive an email. Follow the instructions to reset your password
How do I order an item?
You can order items online, by phone or by post.
Online – via our website.
How do I use Promotional Codes?
If you have a promotion code you will need to enter this at the checkout, where the discount amount will be displayed.
How do I return an item?
Should you wish to return your item, please contact a member of our customer service team at [email protected], who will deal with your request.
Can I have my order delivered to a different address?
Yes, you can have your order delivered to an alternative address. However, please contact a member of our customer service team at [email protected], who will arrange this for you.
Can I collect my item?
Yes, you can order to click and collect. Our address is:
Crikey Mikey Ltd
Tools To Go
Daniels Way
Hucknall
Notts.
NG15 7LL
What3Words Address: ///during.blues.moss
I received my items and I no longer require them; can I return them for a refund?
We offer a 30 Day Money Back No Quibble Guarantee, for extra peace of mind. If you would like to return an item within 30 days of receiving the delivery, the item needs to be:
– Unused
– In a saleable condition
– All original parts
– In original packaging
My Items arrived damaged, what do I do?
In the event you received a damaged item, please contact a member of our customer service team at [email protected].
I work Monday to Friday can I have the item collected from an alternative address?
Yes, we can collect from an alternative address within the UK with prior arrangement. Please email our customer service team at: [email protected]
I missed the collection; can it be rearranged?
Yes, but unfortunately multiple failed collection attempts may incur a charge; you will be notified at the time of re-arranging.
I have returned my items where is my refund?
Refunds can take up to 14 days to appear in your account, if after 14 days you have not received a refund, please contact a member of our customer service team at [email protected]
In the unlikely event that you should come across any problems with your purchase or you have any questions on the delivery of your product please
Email us at: [email protected] (we will reply within 24 hours – Monday to Friday)
Or
Write to us at:
Crikey Mikey Ltd
Tools To Go
Daniels Way
Hucknall
Notts.
NG15 7LL
A UK registered company − no. 13041290
