Outdoor Cleaning Products - Crikey Mikey

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Terms & Conditions

These Terms and Conditions apply to all purchases made by you, the customer, from us, Crikey Mikey Ltd.

Customer Service

We are committed to total customer care. Should you wish to speak to our customer services department, please contact us at [email protected]. We reply within 24 hours Monday to Friday between 8am – 5pm. If you wish to place an order, please have your credit or debit card to hand. We accept Visa Debit, Visa Credit, Visa Electron, Maestro, Delta, Master Card, JCB, Diners, American Express and PayPal.

Crikey Mikey Ltd customers must be 18 years of age or over. You will be asked to provide your personal details. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us.

Delivery

We aim to despatch orders of in stock products within 1 working day of accepting your order. Crikey Mikey Ltd does not accept any liability for the nominated couriers failing to deliver on time. Products that are dispatched by our nominated carrier will require a valid signature as proof of delivery (POD). To protect you against fraud, we are only able to deliver to the address that your card or PayPal account is registered to.

Delivery dates are not guaranteed, but we will make every reasonable effort to ensure that goods are delivered within 28 days of being ordered. We can only deliver to addresses within the UK mainland (England, Wales and some parts of Scotland). We do not deliver to BFPO addresses or PO Boxes.

Where items are received back return to sender/undelivered because a receiver refused delivery or was unable to accept delivery a refund will be processed less the cost of carriage. If the item must be resent a further carriage charge may apply.

Availability

All orders are accepted subject to stock availability. Please note appearance of product and packaging may vary. Where you have ordered several products and not all are in stock, we may send you the products which are available; we will send the remainder of your order as soon as the stock becomes available. Your card will be charged in full for the total order at the point of order.

If the goods ordered are out of stock, we will contact you within 30 days from the day after your order was placed. If the goods are coming back into stock, we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods. If we have received payment from you for goods out of stock, or you do not wish to wait for goods to become available, and/or decline our offer of substitute goods, we will refund any monies due, within 7 days of receiving your instructions.

VAT

The prices on our website, all include VAT at the appropriate rate. For VAT refunds (where applicable), please contact our friendly team at [email protected].

Statutory Rights

Goods must be returned to us in their original condition, complete with packaging and accessories. The cost of replacement of any missing items will be borne by the customer.

Liability

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Return Policy

Peace of Mind Guarantee – 30 day money back.

If you wish to return a product for any reason, you may do so within 30 days of receipt of goods. You must, when examining the product exercise reasonable care in doing so in order that the item is not damaged in any way.

To return items firstly obtain a Return Merchandise Authorisation (RMA) from Customer Services by contacting us through email at [email protected]. Items must be returned in the original packaging and be in as new condition with all labels, tags and accessories included.

To be assured that the goods reach us, we recommend that you return them by recorded post and package them securely, including the RMA in the package and marking the OUTSIDE of the package clearly with this number, but not defacing any part of the original packaging.

It is your responsibility to ensure they do not get lost in transit. Upon receipt of the goods, we will provide you with a full refund. We will not pay any amounts towards the cost of the return postage and this may be deducted from your refund if not prepaid.

Our products are supplied with 1, 2, 3 or 5 years guarantee depending on the product, against manufacturing faults, however some exclusions may apply. The damage that results from normal wear-and-tear, inappropriate use, use of the product for a hire service, collision or because of the item being taken apart is not covered.

If you believe an item sent to you, to be faulty or incorrect, please contact us via email at [email protected] who will issue you with a Return Merchandise Authorisation (RMA).

The RMA number should be clearly marked on the OUTSIDE of the package. Goods which are returned without an RMA will not be accepted. It is your responsibility to ensure safe return of the goods and we recommend that they are returned by Recorded or Special Delivery.

Should the returned item be found to be faulty, we will replace or repair the item at our sole discretion. If a replacement is not available or a repair is not possible, we will supply a credit note or refund the costs in full at our discretion. If the returned item is found to be without fault or not covered under guarantee, then the cost of collection will be borne by the customer and deducted from any refund if not prepaid.

We will not accept the return of any products outside of guarantee or provide refunds for returned products which are over 6 months old under any circumstances.

We will not accept any returns for any reason where a Return Merchandise Authorisation (RMA) has not been issued or where the RMA is not marked on the outside of the item.

Safety Advice

For your own safety, we recommend that you carefully read all safety information printed either on the packaging, manual, or in any leaflets that may be included with the product. For electrical products always check the power cable and plug for any signs of damage. Always consult a qualified electrician and never attempt to repair any product yourself.

Errors

Every effort has been made to ensure that the information supplied is correct at the time of going to press.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. UKHS is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item at their own cost. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Summary

By purchasing products from us, you agree to these terms of sale. Crikey Mikey Ltd has the right to revise these terms and conditions, including prices at any time. We also have the right to decline service to any individual customer. Our head office address is: Crikey Mikey Ltd, Tools To Go, 165A Sutton Road, Mansfield, NG18 5HT

Crikey Mikey Ltd is a UK registered company, operating from the UK.

We are company number 13041290 registered in England & Wales.

Our registered office is at 91-97 Saltergate, Chesterfield, Derbyshire, S40 1LA

Our trading address is Crikey Mikey Ltd, Tools To Go, 165A Sutton Road, Mansfield, NG18 5HT

Privacy Notice

This is the privacy notice of Crikey Mikey Ltd.

In this document, “we”, “our”, or “us” refer to Crikey Mikey Ltd.

We are company number 13041290 registered in England & Wales.

Our registered office is at 91-97 Saltergate, Chesterfield, Derbyshire, S40 1LA

Our trading address is Crikey Mikey Ltd, Tools To Go, 165A Sutton Road, Mansfield, NG18 5HT

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (personal information) and information that could not. In the context of the law and this notice, process means collect, store, transfer, use or otherwise act on information.

If there are one or more points below with which you are not completely satisfied, you may ask us not to use or process your personal data. However, this may have an impact on the services we can provide or prevent us from performing our contractual obligations to you.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process various categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it to:

1.1. verify your identity for security purposes

1.2. sell products to you

1.3. provide you with our services

1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent, or it can be assumed that your consent no longer exists.

You may send us written instructions to withdraw your consent at any time.

Crikey Mikey Ltd
Tools To Go
165A Sutton Road
Mansfield
NG18 5HT

However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having considered:

• whether the same objective could be achieved through other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business

• responding to unsolicited communication from you to which we believe you would expect a response

• protecting your interests where we believe we have a duty to do so

• protecting and asserting the legal rights of any party

• insuring against or obtaining professional advice that is required to manage business risk

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

5.1. posting a message our forum

5.2. tagging an image

5.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement, or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us in writing to the below address:

Crikey Mikey Ltd
Tools To Go
165A Sutton Road
Mansfield
NG18 5HT

6. Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we must make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

7. Information relating to your method of payment

We store information about your debit or credit card or other means of payment when you first provide it to us.

We store this payment information to make repeat purchasing of goods and services easier next time you visit our website.

We also store it to help us prevent fraud.

We take the following measures to protect your payment information:

7.1. We keep your payment information encrypted on audited 3rd party payment provider servers.

7.2. We do not keep all your payment information so as:

7.2.1 to prevent the possibility of our duplicating a transaction without a new instruction from you

7.2.2 to prevent any other third party from carrying out a transaction without your consent

7.3. Access to your payment information is restricted to authorised staff only. Even then, the full card details are not visible to our staff.

7.4. If we ask you questions about your payment information, we only have access to the last four digits of the debit or credit card number, so that you can identify the means of payment to which we refer.

8. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you later.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

9. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us to reply with the information you need.

We record your request and our reply to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

10. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

11. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

12. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use any of third-party cookies for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or prevent their use through your browser settings, you may impact your shopping experience.

We can use cookies in the following ways:

12.1. to track how you use our website

12.2. to record whether you have seen specific messages we display on our website

12.3. to keep you signed in our site

12.4. to record your answers to surveys and questionnaires on our site while you complete them

12.5. to record the conversation thread during a live chat with our support team

We provide more information about the cookies we use in our cookie policy.

13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider, and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data could be used to identify you personally, even if you are not signed into our website.

14. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

15. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

16. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

17. Credit reference

To assist in combating fraud, we share information with credit reference agencies, as far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

18. Data may be processed outside the European Union

Our website is hosted in the European Union.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

18.1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

18.2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.

18.3. we comply with a code of conduct approved by a supervisory authority in the European Union.

18.4. we are certified under an approved certification mechanism as provided for in the GDPR

18.5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

19. Access to your personal information

19.1. At any time, you may review or update personally identifiable information that we hold about you, by signing into your account on our website.

19.2. To obtain a copy of any information that is not provided on our website you may send us a request in writing to the below address:

Crikey Mikey Ltd
Tools To Go
165A Sutton Road
Mansfield
NG18 5HT

19.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

20. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us in writing to the below address:

Crikey Mikey Ltd
Tools To Go
165A Sutton Road
Mansfield
NG18 5HT

This may limit the service we can provide to you.

21. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

22. Use of site by children

22.1. We do not sell products or provide services for purchase by children, nor do we market to children.

22.2. If you are under 18, you may use our website only with consent from a parent or guardian

23. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

24. How you can complain

24.1. If you are not happy with our privacy policy or if have any complaint, then you should tell us in writing and post it to the below address:

Crikey Mikey Ltd
Tools To Go
165A Sutton Road
Mansfield
NG18 5HT

24.2. If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

24.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

25. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

25.1. to provide you with the services you have requested

25.2. to comply with other law, including for the period demanded by our tax authorities

25.3. to support a claim or defence in court.

26. Compliance with the law

Our privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, it is your choice as to whether you wish to use our website.

27. Review of this privacy policy

We may update this privacy notice from time to time, as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us at [email protected]